Q : I emailed/messaged you xxx minutes ago. Why haven't you answered? 

A: Coffin Gems® essentually runs a "business hours" operation. We try to keep hours Monday - Friday from 9a-5p CST. Your question may be delayed outside of those hours, on weekends and holidays. 

We do the best we can to answer your question as quickly as possible, however, it can take from 24-48 hours to respond back to you.